A Positive Customer Service Experience

When the boy begged us to buy the Wizard's Tower expansion for Castle Panic, we were a bit disappointed that many of the monster tokens had been misprinted (and at least one was bent as well):

So the next day I searched Fireside Games website for contact details and filled in the "missing/damaged game pieces" form they have, offering to provide photos as proof. The boy was a little disappointed we didn't get a response straight away, but it was a Sunday. The next evening I got a nice email from Kris (Customer Service Representative) apologising and promising to send a new set of tokens. Boy was over the moon. I warned him it might take a while as it was coming from the States.

That was eleven days ago. Today the new tokens came and the boy immediately started sorting them out:

We also got some bonuses. A Catapult Coaster that also allows Knights and Swordsmen to hit flying creatures, a bookmark that also slays tarred monsters (called "Feather", naturally" and....

Yep, that's an Any Colour Hero. The very card the boy said "wouldn't it be cool if we had..." last time we were playing the game.

So yeah, we're happy, and have more stuff to help us try and beat this horrendously hard expansion to an otherwise easy game. Thank you very much Fireside Games (and Kris in particular)!